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From Conflict to Harmony with Brenda Hooper
In this introductory workshop for Dermalogica Account Owners and Managers, professional Mediator and Conflict Management Expert Brenda Hooper explores the key elements that create conflict in conversations and shares the tools and strategies to literally move any conversation from conflict to harmony. What you will learn: • What creates conflict in the first place and how to guide conversations away from it • How to take control of conflict, think clearly and act calmly during difficult discussions • Understanding the impact your words and behaviours have on your personal and professional relationships • Gain new courage and confidence to manage others more effectively